Financial Counselor / Cashier
JOB SUMMARY
Provides proper insurance verification, coding, collection of patient liability and cashiering for patients.
JOB QUALIFICATIONS
1. High School diploma or equivalent
2. One year of hospital or clinic experience in registration area
3. Basic knowledge of medical terminology preferred
4. Basic computer/PC skills
5. Excellent verbal and written communication skills
SUPERVISION
Exercised: None
Received: Reports to the Manager, Registration.
JOB RELATIONSHIPS (INTERNAL/EXTERNAL)
Frequent contact with patients, third party payers, departments and other customers of the organization to disseminate and receive information. Adjusts patient interaction to match each patient’s age-specific developmental, educational, or other related needs.
JOB DUTIES (* denotes “essential function”)
1. Demonstrates the WMH Customer Service Values, which are key in providing quality service to patients and customers. *
2. * Reviews patient financial information in a timely, accurate, efficient manner prior to admission where possible and within one working day for unscheduled admissions. Identifies and verifies liable third party.
3. *Collects the patient liability making arrangement for payment according to policy.
4. *Contacts third party carriers to determine pre-certification or payment requirements and follows through with compliance.
5. *Coordinates follow-up MANG pending and out-of-state Medicaid patients with vendors.
6. *Responds to walk-in customers concerning outstanding billing and collection issues.
7. *Performs cashier duties.
8. *Disburses valuables from storage.
STATEMENT OF OTHER DUTIES
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
All employees are required to familiarize themselves and continually comply with all federal and state healthcare laws, regulations and rules (including Medicare and Medicaid billing requirements which are applicable to the employee’s job duties). Any employee who becomes aware of possible noncompliance with applicable laws is required to promptly report such possible noncompliance to his or her immediate manager or the compliance Resource Line. No adverse action or any form of retaliation shall be taken by the Hospital against any employee because of that person’s good faith report of possible noncompliance.
Weiss Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.