Patient Financial Counselor
Weiss Memorial Hospital has been serving Chicago’s North Side and surrounding communities providing excellent health care services for over 60 years. We are a 236-bed, Joint Commission-accredited facility providing a full range of health care services to meet the needs of our diverse community. We have grown to better serve our community to include more than 450 doctors representing 42 medical specialties and more than 800 employees, all committed to providing you with personalized care. We are looking for exceptional people who share our mission and values to join our team!
JOB SUMMARY
We are seeking a bilingual, English/Spanish candidate for our Patient Financial Counselor at Weiss Memorial Hospital. This position is considered Full-Time.
JOB QUALIFICATIONS
- Associate Degree required
- Minimum 2 years computer experience with proficiency in multiple computer applications
- Works well with numbers
- Excellent customer services skills
JOB DUTIES
- Liaison between Registration and Revenue Cycle Department.
- Assist patients with Financial Assistance, notify them of status of application and maintains the Financial Assistance log.
- Responsible for explaining billing statements and charges to patients.
- Provides excellent customer service.
- Collects patient account information, payments and posts to patient accounts.
- Assists with patient documentation and collection of information needed for accurate reporting.
- Review credit balances, check for multiple accounts before processing and prepare required documentation for requesting refund when applicable.
- Document all work on an account when the activity is completed.
- Answers patient/insurance company billing questions in a professional and courteous manner
- Respond to written communication from guarantors or payers on the day it is received.
- Review payer billing and payment information when it is received, update procedures and protocols when necessary.
- Maintain confidentiality of all patients, hospital, and physical related information
- Reports Comp Data timely
- Is knowledgeable of general hospital and department specific policies and procedures.
- Other duties may be assigned and are subject to change with or without prior notice.
OTHER RESPONSIBILITIES
- Completes assigned daily duties.
- Follows expected work practices.
- Displays thoroughness and accuracy of work.
- Well organized, accepts assignments willingly and accomplishes them quickly.
- Anticipates problems and suggests solutions.
- Works steadily and always keeps busy.
- Ability to work well with a diverse work team.
- Ability to work under pressure with time constraints.
- Ability to concentrate.
- Ability to work independently with minimal supervision.
- Ability to work well with numbers.
- Good mental health and emotional maturity
- Maintain appearance appropriate for job duties
Weiss Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.