Patient Access Representative - Day Shift
Weiss Memorial Hospital has been serving Chicago’s North Side and surrounding communities providing excellent health care services for over 60 years. We are a 236-bed, Joint Commission-accredited facility providing a full range of health care services to meet the needs of our diverse community. We have grown to better serve our community to include more than 450 doctors representing 42 medical specialties and more than 800 employees, all committed to providing you with personalized care. We are looking for exceptional people who share our mission and values to join our team!
Essential Job Duties
Performs all tasks related to pre-registration and registering of inpatients and outpatients including, insurance verification, securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and manner to ensure that patient, and hospital needs are met.
Required Skills
· Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
· Demonstrates attention to detail; accurate data input, spelling, reading, and mathematical skills required
· Demonstrate the ability to learn quickly, and follow directions as outlined in policies or given by supervisor
· Strong computer skills and knowledge in Word, Excel, and ability to maneuvering through multiple screens in a timely manner
· Insurance knowledge
· Ability to multi-task in a fast and high-pressured environment
· Stringent adherence to all HIPPA laws
· Strong typing skills 40 and up wpm is required
Behavioral Standards
· Always demonstrates positive customer service behaviors and respectful attitude
· Communicates accurately and appropriately and is adaptable to changes in assignments and priorities
Communication/Knowledge
· Excellent customer service and phone skills with a background in the medical industry Required
· Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, and insurance companies
Education/Experience
· Required 2+ years of previous experience performing patient registrations within a hospital setting preferred.
· Functional understanding of core systems for patient registration, insurance verification and financial counseling.
· Knowledge of insurance company practices regarding reimbursement preferred
· Understands the impact of patient registration accuracy on billing and collections.
Preferred Skills
· NAHAM (National Association of Access Management) Certification.
· Insurance billing experience strongly preferred
· Medical terminology knowledge strongly preferred
Weiss Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.